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Goholi
User Agreement and Terms and Conditions
1st January 2009 to 31st March 2010 Seasons
Goholi
Pty Ltd
Australian Business Number: 117 423 024
Postal Address: GPO Box 380, Darwin, Northern
Territory, Australia 0801
Email:
goholi@bigpond.com
Full summary of the Terms & Conditions
At
Goholi Pty Ltd we display the full summary of
the Terms & Conditions. In these terms and
conditions to the best of our ability we have
not linked out, generalized, mineralized our terms
to look more appeasingly acceptable or hidden
clauses.
Goholi
Pty Ltd an Australian registered company No. 117
423 024 incorporating their group of web sites
including www.goholi.com and www.goholi.com.au
act as a booking agent for the customer/client
(you).
Goholi
Pty Ltd is a licensed travel agent based in Northern
Territory Australia with the Licence No. NT147
providing a online facility where the customer/client
can compare the multiple choices that are provided
by well known Four Wheel Drive, Campervan, Car
and Motorhome rental companies called suppliers/vehicle
operators in Australia and New Zealand. The customer/client
can make an assessment of which vehicle best suits
their requirements, specification,and budget.
The
vehicle rental contract is between the customer
(you the hirer) either travelling or intending
to travel on an selfdrive itinerary and the supplier
'The Vehicle Rental Company'. Your actual vehicle
rental contract is signed on the nominated pickup
date at the suppliers nominated pickup depot.
Your actual vehicle rental contract is between
the customer/client (you) and the supplier/vehicle
operator.
Quotations:
All
quotations are subject to availability of vehicles
and services quoted and are not guaranteed until
the deposit or full amount whichever is stated
in the quotation of the selected vehicle is received
and the booking is confirmed in writing by the
supplier. Some quotations will have validity dates
(refer to Smart Rates and Flex Rates which are
valid for one week only as they can change price
every week) on them and if a deposit is not received
by that expiry date then the quotation will automatically
cancel without notification to you.
It
is the customer/client's responsibility to choose
a trip and vehicle within their capabilities.
Booking
requests:
Booking
requests are only accepted on the condition that
Goholi Pty Ltd User
Agreement and Terms and Conditions, and the Suppliers
Terms and Conditions that apply to the relevant
rental vehicle have been read and understood,
and that you AGREE TO ACCEPT THEM.
Sumbitting
a faxed or online secure booking form is acknowledge
as acceptance of Goholi Pty Ltd User
Agreement and Terms and Conditions, and the Suppliers
Terms and Conditions by the customer/client (you)
Goholi
Pty Ltd endeavours to keep the Terms and Conditions,
specifications for their vehicles are current
and up to date for the vehicle rental supply operators
but accepts no responsibility for changes made
by vehicle rental supply operators that do not
appear within this and all our group of web sites.
Vehicle rental supply operators may also apply
minimum rental terms without warning during busy
periods such as Christmas and summer peak season,
Easter and School Holidays and other selected
event dates such as Bathhurst weekend.
Bookings:
To
secure a booking, Goholi Pty Ltd requires a completed
Booking Form by the main driver (Unless other
person is prior authorised) and payment details
(credit card number, security code, expiry date,
full name on card, full residental address and
telephone contact details).
Amendments:
Tickets
requiring amendments to names, dates, vehicle
clauses, rates or any ammendment which involves
the ETicket to be ammended and reissued to the
the main hirer. In 2008 the first 2 booking amendments
for date or location changes are free of charge
(then on a AUD$35 agent fee applies per amendment).
However the vehicle operators may have price variances
and fees that will apply and must be paid by the
customer, extensions may require the deposit amount
to be increased. Reduction in rental periods may
reduce the total of the rental but the deposit
will remain unchanged.
All
amendments must comply with the relevant suppliers/vehicles
operators' current terms and conditions.
Payment:
All payments will not be processed until the vehicle
is confirmed as available.
A,
B, CC,BP, M, - Range Of Rental Vehicles
1)
Some suppliers such as our B, M, BP, CC, A -
Range (or as clearly nominated in your quote)
require a booking deposit of around 20% and
the balance at pickup. With us as your booking
agent the initial booking deposit may be as
low as $1 to $100. The balance of the nominated
deposit will be processed 45 days prior to departure.
Balance
of the daily basic rental and any applicable
fees such as oneway fees, remote locations fees,
excess or bonds, excess reduction plan's, cleaning
bonds, Airport fees, Stamp Duty and Adminstration
fees, gas bottle fees, any associated fees pay
direct to the vehicle supplier at pickup on
the pickup date nominated. The Rental Voucher
is only valid when the total deposit balance
has been processed.
All
Other Vehicles - Range Of rental Vehicles
1)
If your rental pick-up is within 35 days from
the booking, Goholi Pty Ltd require full payment
of the total daily basic rental (unless advised
on the quote) or total inclusive daily basic
rental charges. The client/customer is then
to pay any applicable oneway fees, remote locations
fees, excess or bonds, excess reduction plan's,
cleaning bonds, Airport fees, Stamp Duty and
Adminstration fees, gas bottle fees, any associated
fees which may vary from supplier to supplier
and optional extras direct to the supplier at
pickup.
2)
If your rental pick-up date is 35 days or more
from the time or booking, Goholi Pty Ltd
require
a deposit of approximately AU$100.00 to AU$250.00
(or the deposit nominated in your quote), with
the balance of the total daily rental charge
payable 35 days prior to pick-up. We will send
a reminder email when the balance is due. We
will then access the credit card detail supplied
at booking for the balance of payment. The client/customer
is then to pay any applicable oneway fees, remote
locations fees, excess or bonds, excess reduction
plan's, cleaning bonds, Airport fees, Stamp
Duty and Adminstration fees, gas bottle fees,
any associated fees which may vary from supplier
to supplier and optional extras direct to the
supplier at pickup.
Final
Payment: In the case of non-payment of the balance
of the daily basic rental and any inclusives
pack (if chosen) by the due date, Goholi Pty
Ltd will treat the booking as cancelled and
you will be emailed informing you of our decision
to the email address provided by you in the
initial booking request unless the client/customer
communicates to the contrary. Final payment
conditions for certain products may vary and
we will advise you in writing of these conditions
at the time of quotation by Goholi Pty Ltd if
this is applicable. The Rental Voucher is only
valid when the total balance od the daily basic
rental has been processed.
Fax:
+ 61 8 89453338
Scan: Email
Post: Confirmations Department, Goholi Pty Ltd,
GPO Box 3410, Darwin, NT 0801 Australia
General
Credit
Cards-Suppliers: Various suppliers now have
an additional surcharge on any transaction.
Please see your quote for details
Credit
Cards-Goholi Pty Ltd: We accept Visa and Mastercard
credit cards only. Card Surcharge any payment
to Goholi Pty Ltd direct. The agent Goholi Pty
Ltd will apply a 2% surcharge for all credit
card transactions. Visa gift cards cannot be
accepted currently.
Goholi
Pty Ltd reserves the right to decline any quote
request or booking at their discretion.
A
Rental ETicket Voucher will be emailed to you.
Please check that all the details are correct.
You are also required and agree as part of these
terms you are required to sign the 1st confirmation
page of the same Rental Voucher (ETicket) and
fax, mail or scan this page to Goholi Pty Ltd
within 72 hours.
Prices:
All
prices will be quoted in Australian Dollars. Please
use a currency converter to check the cost. All
prices include Australia Goods and Services Tax
of 10% and New Zealand Goods and Services Tax
of 12.5%.
Exchange
Rate / Currency Variations: All credit card transactions
for Australian rentals are conducted in Australian
dollars. Due to exchange rate fluctuations there
could be some variance in the amount refunded
compared to the amount initially charged. We do
not accept any liability for currency variances
up or down. Refunds by credit card can take up
to 45 working days or more depending on the renters
Financial Institution.
Telecommunications:
Goholi
Pty Ltd as a broker or operator or agent are
not liable for loss communications or comminications
not received.
Cancellations:
Must
be in writing and can either be per email, facsimile,
or by letter. No cancellation will be accepted
unless received in writing, signed by the main
hirer and received by us directly from you between
working hours EST 8am-4pm Monday to Friday and
8am-12.30 Saturday's-Sunday's unless with prior
consent.The date that we acknowledge receiving
the cancellation notice is the date that it is
deemed cancelled. If you are emailing, posting
or faxing follow this up by a telephone call with
your full Goholi Pty Ltd ETicket reference details
of Ticket number, supplier, date of travel and
your name and current contact telephone number.
This is so we can instantly act to try to save
you unnecessary costs. We have saved our clients
considerable supplier cancellation fees by this
process. When calculating the cancellation fees
the calculations will be based on the full Gross
listed retail rate of the supplying rental company
and not on any discounted rates.
All
booking deposits are non refundable, you are locking
in a great price and need to make sure of your
travel arrangements prior to confirming the booking.
You must read the Terms and Conditions that apply
to the vehicle you wish to hire prior to making
a reservation request. Any supplier cancellation
fees that apply are additional to the forfeiture
of the reservation deposit amount.
The
agents security booking deposit (not any monies
paid to the supplier) will be carried forward
towards future booking deposit made by Goholi
Pty Ltd (this is at the sole discretion of Goholi
Pty Ltd ) if cancellation is made more than 7
days prior to travel. Deposit will be held for
at least 3 months from date of cancellation less
the value of any promotional coupon included in
the booking such as food/fuel card and books and
postage. On request we will consider holding deposits
for much longer periods to help you plan another
trip. Each suppler varies in their terms and conditions.
If you cancel a booking and a refund for any other
reason is credited to you then any 2% merchant
fee taken by Goholi Pty Ltd will not be credited
as we have been advised by our merchant facility
this is not refunded by the credit card companies
such as Visa and Mastercard.
Cancellations
made less than 30 days from the pick up date will
mean that the terms and conditions of the rental
operator also apply to the booking. These arrangements
can cost you over and above your deposit amount
and it is important that you know the cancellation
policies of the operator you wish to book with.
There are 3 vehicle operators who impose a small
cancellation fee for cancellations even outside
30 days including Australian 4WD Hire (Brisbane),
Apollo and AAMotorhomes and these are clearly
indicated on your quote and ETicket. By booking
with Goholi Pty Ltd you are agreeing to abide
by the cancellation policies of both Goholi Pty
Ltd and the cancellation policies of the vehicle
operators.
The
vehicle Operators cancellation policies are contained
within the Terms and Conditions of each individual
supply company and are clearly available from
your Goholi Pty Ltd quote and your ETicket. We
advise you to read them carefully and make sure
that you fully understand them, should you have
any queries we are more then happy to answer your
questions.
Regarding
full payment bookings it is Goholi Pty Ltd policy
to pay all suppliers within 24-72 hours of booking
the clients vehicles the required daily basic
and the card holder/main hirer agrees not to reverse
any credit card payments made to Goholi Pty Ltd
for the booking for any reasons whatsoever.
If
you have a concern it is to be conducted with
the supplier who will have your full required
funds already from us the booking agent. Goholi
Pty Ltd will assist you as we have done so over
the many years we have been in business and as
much as possible as we have considerable leverage
within the industry.
Refunds
will not be made for bookings cancelled due to
inclement weather, work commitments, road closures
or restrictions, altered / delayed / cancelled
connecting travel arrangements, others, family
or self ill health.
Suppliers
and/or their agents state they will not honour
calculation errors. Should a calculation error
occur the supplier will charge for the shortfall
at pickup. (this is part of the suppliers terms).
No
Show or No Pickup
A
100% cancellation fee (Some suppliers vary look
at your supplier terms link on your ETicket)
on the gross daily basic rental (plus any inclusive
pack shown) will be charged for a 'No Show'
or No Pickup on the day departure no matter
what reason.
A
$150 adminstration fee for any cancellation,
no show or no pickup fee will also apply from
the agent.
At
the pick and Once the hire commences:
We
recommend to clients to familarize your self
with the vehicle rental agency for pickup and
dropoff as you may have a limited time frame.
Always carry your supplier contact details and
location of depots with you and also the suppliers
Head Office contact details supplied on your
ETicket from Goholi Pty Ltd. Please make sure
to take with your our full Eticket.
When
the rental vehicle has been collected, and the
rental agreement contract between the hirer and
the rental supply company has been signed, the
Terms and Conditions contain within that contract
apply in full. Should there be any amendment such
as shorten or extend the hire once the hire has
commenced, the hirer will have to deal directly
with the rental supply company and not us at Goholi
Pty Ltd, though we will assist to provide some
general information. Any decision made will be
between you and the rental supply company.
A
booking shall be kept in the name of the orginal
named person/s on the booking at all times and
not changed. The same person/s shall be responsible
for paying for the security bond and signing the
vehicle suppliers rental agreement contract at
pickup. All main and extra drivers must be present
at the pickup of the rental with a valid drivers
licence as per the suppliers terms. Any variance
to this is based on suppliers discrections.
Please
note that the car, campervan and motorhome rental
companies reserve the right at their sole discretion
to restrict vehicle movements in certain areas
due to roads closed, adverse road or weather conditions.
Even though it's you that soley decides what date
to travel we will assist you with all our available
resources and information prior to booking and
before travel to help you decide on an appropiate
time to travel.
Concerns
whilst travelling:
Once
you have commenced on your travel with the rental
vehicle please keep handy the suppliers 24 help
desk contacts details given to you at pickup by
the supplier. In the event of an accident you
must notify the supplier/vehicle operator immediatley
of any concern whatso ever so they may be able
to assist in resolving your concerns immediatley.
In the event that a customer/client has a complaint
about any of the travel arrangements or vehicle
rental, they must advise the relevant supplier
at the time and inform Goholi Pty Ltd in writing.
This will assist settlement of any grievance or
complaint. Any dispute over the quality, fitness
and condition of the product is between the customer/client
and the product supplier and as such, Goholi Pty
Ltd cannot
be held liable for any problem with the product
supplied.
Your
'Responsibiity' and we also strongly suggest you
take out adequate 'Travel Insurance':
We
strongly advise that you take out full travel
insurance. Unforeseen circumstances that may require
you to cancel travel plans can be very costly
especially when the cancellation occurs shortly
before commencement of a hire. In most cases this
will incur a heavy penalty by the vehicle operator
including total loss of the hire costs paid by
you. Please ensure you have adequate travel insurance
cover.We strongly recommend that you take out
travel insurance even for domestic travellers,
including cancellation insurance and effects of
Force Majeure!
Goholi
Pty Ltd as a broker or operator or agent finalises
all arrangements for these products on the express
condition that it shall not be held liable for
any injury, any loss, loss of monies, accident,
cancellation of travel, delay or irregularity
which may be occasioned either by reason of any
defect in any vehicle, equipment failure or loss,
war, acts of terrorism, any national and international
crisis, adverse road or weather conditions, road
restrictions impossed by suppliers at pickup,
water vessel, aircraft or equipment or by Acts
of God or through the acts of default of any company
or person engaged in renting the vehicle and conveying
the passengers or in carrying out our arrangements
of tours or otherwise in connection herewith.
Goholi Pty Ltd reserves the right to change any
of the facilities, services or prices described
in the information provided.
Goholi
Pty Ltd including it's agent's, it's affiliates,
sub-contractor's or staff accepts no liability
for personal injuries and losses or for any action
or activity undertaken by the customer/client
arranged independently or by Goholi Pty Ltd while
on holiday. Goholi Pty Ltd including it's agent's,
affiliates, sub-contractor's or staff shall not
be liable to compensate customer/clients for associated
expenses incurred as a result of their booking
what so ever. No refund will be made for any unused
services that are included in the price.
Once
the hire commences when the rental vehicle has
been collected, and the rental agreement contract
between the hirer and the rental supply company
has been signed, the Terms and Conditions contained
within that contract apply in full.
Any
failure of a rental supply company to provide
the vehicle they confirmed as being reserved is
entirely the responsibility of that rental supply
company. Every endeavour will be made by the rental
supply company to provide an equivalent or better
vehicle as set out in their Terms and Conditions
and Goholi Pty Ltd accepts no responsibility for
this or for any situation where a reserved vehicle
is unavailable.
The
customer acknowledges and agrees that many events
relating to the services displayed on this site
are beyond our control and such we are not liable
for such occurances including: price fluctuation,
cancellation or class of vehicle booked not available,
vehicle not available at pickup, delay in pickup
of vehicle, variation of services, conditions
of travel, currency of information, non- performance
of services by suppliers or rental companies and
rental companies' accountability.
Important
Please Note:
Why
we are specialists - Information and keeping you
informed with details such as 240 Volt Power to
all vehicles:
Vehicles with 240 Volt wiring such as motorhomes
can only be connected to 240Volts (15amps) mains
at recognized camp grounds that have applicable
240Volt (15amps) mains connections suitable Motorhome
and Campers. They are not suitable or allowed
for normal house extension leads and generators.
We feel it is important you know the capabilities
of your vehicle.
Disclaimer:
All supplier vehicle specifications, supplier
images, supplier lists of inclusions and supplier
terms and conditions are provided by the supplier
rental companies and may change at any time without
notice. All vehicle information is presented in
a simple and clear format that enables easy comparison.
Images are for illustration purposes only and
may vary from the actual vehicle provided. As
vehicles may be upgraded or changed at any time
the images may not show all variations within
a vehicle category. Illustrations and text in
any of our brochures/documentation/web page are
representations only of the product depicted.
Variances in actual products offered could occur
due to modifications and/or upgrades to the product
design.
Rates
and Conditions quoted in our brochures and/or
documentation are subject to change without notice.
You will agree to verify the information with
the provider of the service should you take any
action after reading these pages.You will agree
to indemnify Goholi Pty Ltd, it's staff, it's
sub-contractors/agents and www.Ggoholi.com and
it's websites, and all other access providers
that enabled you to access this site for all foreseeable
and unforeseeable results of any actions you take
based on the material contained in this site.
We
reserve the right to levy any government increase
in local taxes that may be introduced after the
publication of this site, however, we will make
every effort to ensure that you are notified of
any of these matters either prior to your booking
or as soon as practicable after we have knowledge
of such increases.
Goholi
Pty Ltd an Australian registered company No. 117
423 024 incorporating their group of web sites
including www.info@goholi.com and www.goholi.com.au
act as a booking agent for the customer/client
(you). This user agreement shall be interpreted
in accordance with the law of Northern Territory
in the Commonwealth of Australia. The actions,
claims, demands or suits arising out of this agreement
shall be exclusively justifiable in the courts
of the said state. Goholi Pty Ltd has the sole
authority to vary or omit any of these terms.
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